FAQ's
Ordering & Account
Do I need an account to place an order? No, you can checkout as a guest. However, creating an account allows you to save your information for faster checkout in the future, track your order history, and receive exclusive updates.
How do I create an account? You can create an account during checkout or by clicking on the “Account” or “Sign Up” link on our website.
How can I track my order? Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a link to the carrier’s website. You can use this information to track the delivery progress of your package.
Can I modify or cancel my order after placing it? We process orders quickly. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order has been processed and is ready for shipment, modifications or cancellations may no longer be possible.
What if the item I want is out of stock? If an item is out of stock, it will typically be indicated on the product page. You can opt to subscribe to email notifications to receive an update when the item is back in stock.
Shipping & Delivery
Where do you ship? We currently offer free shipping within the United States and the United Arab Emirates.
How much is the shipping fee? We provide free standard shipping on all orders within the U.S. and UAE.
How long does it take to receive my order? Total delivery time typically ranges from 6 to 12 business days (Monday–Friday), including 1 to 3 business days for order processing.
What is the order cutoff time? The cutoff time for orders in the U.S. and UAE is 5:00 PM EST (Monday–Friday). Orders placed after this time will be processed on the next business day.
Will I receive a tracking number for my order? Yes, once your order is shipped, you will receive a shipping confirmation email that includes your tracking number.
Returns & Refunds
What is your return policy? We offer a 30-day return and refund policy for unused, undamaged items with original tags attached. Please refer to our full Return & Refund Policy for more details.
How do I request a return? Please send an email to service@alldaybabyus.com with your order number and details about the item you wish to return. Our customer support team will provide further instructions.
Do I have to pay for return shipping? Unless the return is due to a product defect or an error on our part, return shipping costs are the customer’s responsibility.
When will I receive my refund? Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method.
Do you offer exchanges? Currently, we do not provide direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Payment
What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, and PayPal.
Is my payment information secure? Yes, our website uses secure SSL encryption to ensure the safety of your payment details during transactions.
What currency will I be charged in? All transactions are processed in USD. If your local currency differs, your payment provider will handle currency conversion.
When is my payment processed? Your payment will be processed at the time of placing the order.
Product Care
How should I care for my Alldaybabyus felt products? Please refer to our "Care & Instruction" section for general care guidelines.
Contact Us
How can I reach customer support? You can send an email to service@alldaybabyus.com to contact our customer service team.